Shipping
Processing Time
We usually process and ship orders within 1 business day (weekends and public holidays don't count). During busy periods it can take a little longer.
Delivery Time
Standard shipping usually takes 3–9 business days, depending on where you are and the shipping method you choose. We ship worldwide, so delivery times can vary with your region, customs and local carriers.
Shipping Costs
- Free shipping on 2 or more packs.
- For single-pack orders, standard shipping is a flat $6 USD, wherever you are in the world.
- The exact shipping cost is always shown at checkout before you pay.
Tracking
As soon as your order ships, we'll email you a tracking link so you can follow it all the way to your door.
Customs, Duties and Taxes
International orders may be charged import duties, taxes or customs fees by your country. These aren't included in our prices or shipping costs and are paid by the customer on delivery. We can't predict the amount, so check with your local customs office if you're unsure. If a parcel is refused because of these charges, the cost of returning it may be deducted from any refund.
Wrong Address
Please double-check your shipping address at checkout. Need to change it? Email us as soon as possible. Once an order has shipped we can't change the address, and we're not responsible for parcels sent to an address entered incorrectly.
Lost, Late or Damaged Parcels
- If your tracking hasn't updated for 10 business days, or your order arrives damaged, email us with your order number (and a photo if it's damaged).
- We'll send a free replacement or a full refund, as explained on our Returns page.
- If tracking shows your parcel was delivered but you can't find it, please check with neighbours and your local post office first, then get in touch.
Cancellations
Want to cancel? Email us as soon as possible with your order number. If it hasn't been processed yet, we'll cancel it and refund you in full.
Questions?
Email hello@takesally.com and we'll help.
