Returns

30-Day Money-Back Guarantee

We're confident you'll love Sally. If you don't, you're covered by our no-fuss 30-day money-back guarantee.

  • How long you have: 30 days from the day your order is delivered.
  • No need to send it back: keep Sally, even if you've already tried her out. No return postage, no hassle.
  • What you get back: a full refund of the price you paid for Sally. Original shipping costs aren't refundable unless your order arrived damaged, faulty or wrong (see below).

How to claim

Email us at hello@takesally.com within 30 days of delivery with:

  • your order number
  • the email address you ordered with
  • a quick note on why it wasn't for you (optional, but it helps us make Sally better)

That's it. We'll confirm your refund by email.

Damaged, Faulty or Wrong Items

If your order arrives damaged, Sally doesn't work as she should, something is missing from the box, or we sent you the wrong thing, we'll make it right.

  • Email hello@takesally.com within 30 days of delivery with your order number and a photo of the problem.
  • Choose a free replacement or a full refund, including any shipping you paid.
  • You don't need to send anything back.

Refund Timing

Approved refunds are sent to your original payment method, usually within 2 business days of approval. Depending on your bank or card provider, it can take a further 5–10 business days to appear in your account.

Gifts

Bought as a gift? Refunds go back to the original purchaser's payment method. If you received Sally as a gift and something's wrong with it, email us and we'll sort out a replacement.

Cancellations

Want to cancel before your order ships? Email us as soon as possible with your order number. If it hasn't been processed yet, we'll cancel it and refund you in full. If it's already on its way, you're still covered by the 30-day guarantee above.

Fair Use

The guarantee applies once per customer and is for genuine purchases. We may decline claims that are clearly abusive, such as repeated claims or resale orders.

Your Legal Rights

This guarantee is in addition to your rights under consumer law, including the Australian Consumer Law. Nothing in this policy limits those rights.

Questions?

We're happy to help. Email hello@takesally.com.